Support
Warranty
Every RecorderGear device is backed by a 6-month warranty against manufacturing defects. If something goes wrong that is our fault, we make it right.
We stand behind our products
At RecorderGear, quality and reliability are not negotiable. Every product we sell is backed by our 6-month warranty because we're confident in the engineering and testing that goes into each device. If something goes wrong due to a manufacturing defect, we'll make it right. This page explains how our warranty works and walks you through the simple process for returns or replacements.
What our warranty covers
Covered
- Manufacturing defects - issues from faulty components, assembly errors, or materials that don't perform as designed
- Replacement, not repair - if it's defective we replace it with the same model, or a comparable alternative if the original is no longer available
- Works fine after testing - if we find no defect, we ship the device back to you at no charge
Not covered
- Physical or water damage - drops, spills, and impact damage
- Alterations or misuse - modified devices or improper use
- Normal wear and tear - cosmetic aging from everyday use
How to use your warranty
Four simple steps from first email to replacement in hand.
Contact us for an RMA number
Email support@recordergear.com with your order details and a description of the issue. We'll respond quickly with an RMA number (Return Merchandise Authorization). This number is required for all warranty requests - it allows us to track your return and process it efficiently.
Prepare your return
Package your device in its original packaging if possible. Write your RMA number clearly on the outside of the shipping box - not on the product packaging itself - so we can identify and process your return immediately when it arrives.
Ship your product back
Send your device to the address we provide in your RMA confirmation email. You are responsible for return shipping costs unless your product arrived DOA (dead on arrival). We recommend a shipping method with tracking so you can monitor delivery.
We evaluate and respond
We test the device thoroughly. If it's defective, we ship a replacement within 3-5 business days. If it's working properly, we notify you and return it at no cost. You receive email updates throughout, so you always know the status.
Important details
If your product arrives non-functional or defective right out of the box, contact us immediately. We cover return shipping costs and expedite your replacement.
Customers cover return shipping for warranty claims, except in DOA cases. We cover all shipping costs for replacement devices sent to you.
Use a trackable shipping method. It protects you by confirming delivery and shows exactly when your return reaches us.
Every return needs an RMA number on the outside of the box so we can match your device to your account. Returns without one cannot be processed and may be sent back.
Most warranty returns are evaluated within 2-3 business days of arrival. Replacements ship within 3-5 business days after evaluation.
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