Support

Contact Us

Questions about a product, an order, or a return? Send a message and a specialist replies within one business day - or call any time, the line is answered around the clock.

24/7 phone Answered around the clock
1 business day Email reply time
U.S. based Family-run since 2010

Send us a message

Protected by hCaptcha. We reply within one business day.

Call us - any time

The line is answered 24/7. If your question needs a specialist, it moves to email and a person follows up.

(435) 383-8484

Email support

A specialist replies within one business day.

support@recordergear.com

Mailing address

4014 S Steeplechase Rd
Washington, UT 84780

Ordering from outside the US?

More details

Duties and taxes. When you order from the US you are the importer of record. Your country decides what is due; UPS collects it, plus its clearance fee, before or at delivery.

Customs and delays. We ship the same day on weekday orders before 1pm MT. Customs can add days, and we can't speed it up.

If UPS contacts you. UPS may email or call to collect payment or ask for details such as a tax ID. Reply quickly so your package isn't returned.

Remote areas. If UPS charges much more than $39 for your address, we'll email you to pay the difference or switch to Global Post (slower, about 7–10 business days, no extra charge).

Refused packages. A package that's refused or not collected comes back to us; shipping, duties and return costs aren't refundable.