Support
Returns
Not the right fit? You have 30 days from delivery to return it. This page walks you through eligibility, the process, and when to expect your refund.
Return eligibility
At RecorderGear, we want you to be completely confident in your purchase. If a product doesn't meet your expectations, we offer a 30-day return period so you can shop with peace of mind.
30 days from the date you receive your product.
To qualify for a full refund, products must be returned in like-new condition with all original packaging, accessories, manuals, and materials included.
You receive a refund for the product purchase price. Original shipping costs are non-refundable.
Customers are responsible for return shipping costs. We recommend a trackable shipping method to ensure your return reaches us safely.
One rule worth knowing: returns shipped without an RMA number incur a 20% restocking fee to cover the additional processing. Getting the RMA first is free and takes one email.
How to return a product
Four simple steps from first email to refund issued.
Contact us for an RMA number
Email support@recordergear.com with your order number and reason for return. We respond quickly with an RMA number (Return Merchandise Authorization) - required for all returns so we can track your package and process your refund efficiently.
Package your return
Carefully pack the product in its original packaging with all included accessories, manuals, and materials. Write your RMA number clearly on the outside of the shipping box - not on the product packaging - so we can identify your return immediately.
Ship your return
Send your package to the return address in your RMA confirmation email. You are responsible for return shipping, and we strongly recommend a carrier that provides tracking so you can monitor your return in transit.
We process your refund
Once we receive your return, we inspect the product to confirm it meets our condition requirements. If everything checks out, we process your refund within 3 business days and email you a confirmation when it is issued.
Refund timeline and details
Approved refunds are processed within 3 business days of receiving your returned product.
After we issue your refund, it typically takes 3-7 business days for the funds to appear in your bank account, credit card statement, or PayPal account.
Refunds are issued to the original payment method used at checkout.
Sometimes a quick conversation solves the issue without the hassle of a return. Our support team can troubleshoot problems, answer setup questions, or help you get the most from your device - email us before shipping your return.
Help, around the clock.
Phone answered 24/7 · A specialist follows up by email · U.S.-based, family-run