Support
Shipping
Every order ships from our U.S. facility with tracking. Order by 1PM MT on a weekday and it ships the same day.
Fast, reliable delivery
We know you need your RecorderGear products quickly. All orders placed by 1:00 PM MT Monday through Friday ship the same business day; orders placed after 1:00 PM MT or on weekends ship the next business day. Every order includes tracking so you can monitor your shipment from our facility to your door.
Outside the US? You pay any duties, taxes and customs fees when your package arrives, and customs can add time we can't control. Read what to expect.
USA shipping options
Canada and international
Ordering from outside the US
When you order from the US and ship to another country, you're the importer of record. That means your country's duties, import taxes and fees are yours to pay, and you're the one UPS works with to get your package through customs. Here's what to expect, so nothing catches you off guard.
Your country decides what's due. UPS collects it, plus its own clearance (brokerage) fee, before or at delivery. These aren't included in our price or shipping, and we can't predict the exact amount.
We ship the same day on weekday orders placed before 1:00 PM MT. UPS Worldwide Expedited usually takes 3–7 business days, plus however long customs takes. Customs delays are outside our control.
Your shipping confirmation email has your tracking number. Check it every day or two. If it stalls, or UPS asks you for payment or details, contact UPS right away, or contact us and we'll help you sort it out.
UPS may email, text or call to collect duties or ask for details such as a tax ID. Reply quickly, or your package can be held or returned. A free UPS My Choice account lets you pay and manage delivery online.
Some countries need the recipient's tax ID to clear customs, for example Brazil (CPF), Chile (RUT) and South Korea (PCCC). If yours does, have it ready for UPS.
Our $39 flat rate ($29 to Canada) covers most places. If UPS charges much more to reach your address, we'll email you before shipping: pay the difference to keep UPS, or switch to Global Post at no extra charge (slower, about 7–10 business days).
If a package is refused or not collected, it comes back to us. The original shipping, any duties and the return shipping aren't refundable.
Returns and warranty shipping from outside the US are paid by you. Prices are in US dollars, and your bank may add a currency conversion fee.
Unsure about delivery times, customs fees or shipping options for your country? Contact us before you order and we'll help.
Tracking your order
You receive a tracking number via email within 24 hours of placing your order, so you can monitor your shipment in real time.
Domestic orders ship via USPS or UPS depending on the service selected. International orders ship via UPS Worldwide Expedited.
If tracking shows a problem, or your package has not arrived within the expected timeframe, contact us at support@recordergear.com - we work with the carrier to resolve it quickly.
Help, around the clock.
Phone answered 24/7 · A specialist follows up by email · U.S.-based, family-run